What has happened to good service in America? In this blog entry, Matt Arney delves into the terrible state of American customer service versus the stellar customer service in Japan. He then opens up the doors for a discussion about what makes for good customer service in the localization industry. Stop on by and let us know what good customer service means to you!
In her debut appearance on “Simply CSOFT,” Elena McCoy, the Executive Director of Communications at CSOFT, recounts the harrowing experience of sending her son to the first grade, only to find that, well… it ain’t happening. Read on to find out why not all zip codes were created equal and how Elena has had to teach her boy how to start crashing classes at the ripe bold age of six.
It’s time for the Qixi Festival again in China. Read a humorous, 10-bullet-point account of the story behind this “Chinese Valentine’s Day.” It’s sure to make you laugh, and you’ll probably learn a thing or two about Chinese culture as well!
The second issue of “Your Own Terms,” the biweekly comic about Sir Terminus: Crusader of Logic, Manly Valor, and Multilingual Terminology Management. In this week’s issue, Sir Terminus gets himself in a bit of trouble after organizing Tammy the Terminologist’s, um… unmentionables.
At our recent Worldwide Operations Summit, we benefited from the keynote presentations of several very talented localization professionals, one of whom was Tex Texin, renowned internationalization expert and software globalization consultant. To follow up on his presentation, we interviewed Tex about technological trends in the localization industry. This is the transcript of that interview, in which Tex discusses the pros and cons of controlled authoring and delves into the proper application of crowdsourcing in the translation process.
It’s a well-known fact that the third-party review and validation process in our industry is broken. Translations are either completely overlooked, the wrong person is forced to do the job, or third-party organizations are paid to find problems — which they inevitably will, whether the problems exist or not. There is a solution, though. Find out how ReviewIT, the localization industry’s first web-based, collaborative translation review and annotation platform, will change your life.
The Chinese language has had an immense effect on culture, thought, and art in China. At our 2010 Worldwide Summit, CSOFT’s President and CEO hosted an art exhibit that explored the power of language through Chinese art, leading us to reflect on how we define ourselves as an industry, as an organization, and as people.