We can become so focused on the insider experience of developing and marketing our great products that we lose sight of how customers experience them. If a customer has a poor interaction or feels frustrated with an interaction, they are unlikely to buy and even less likely to return to our products. Leveraging real customer behavior to improve customer satisfaction is the process called user experience optimization, or UXO.
In relation to technical communicators, standards provide a platform from which to communicate technical ideas at an international level, to an international audience, in the most effective way possible. The idea of standardizing technical communications is relatively new, and still in development, due to the fact that standards are first composed at a voluntary-level with multiple SME contributors. However, the IEC is paving the way for technical communicators to collaborate on issues such as how documentation is optimized.
CSOFT, a leader in the TC industry in China, hopes that you can join us at the tcworld China 2017 event taking place in Shanghai from May 8th to May 9th 2017. Attendees can expect to hear from various speakers representing different companies and institutions such as Huawei, Microsoft, Lenovo, Parson AG, Peking University, Tongji University, and many more.
Darwin Information Typing Architecture, or DITA, provides a formidable toolset for creating and maintaining technical documentation across multiple products and services. DITA allows writers to consider each section in a document as one single unit, and allows writers to then edit individual units accordingly, eliminating the need to rework whole documents manually.
China’s role in the global economy is a powerful one, especially in the R&D sector where it continues to show steady growth. As a result, China is now strategically placed in a prime location, serving as a platform for global enterprises wanting to explore R&D opportunities within Chinese borders, and equally for domestic enterprises wanting to explore opportunities abroad.
Looking for an XML editor can be very difficult. The process of researching the many different brands and options on the internet and evaluating the benefits and drawbacks of each can be a time consuming process. Allow us to make your XML search easier and read on for a comprehensive introduction to several Extensible Markup Language (XML) editors on the market today, to help improve the flow of your content creation process.
Technical writing is often an unspoken, and sometimes unheard of, process across business and technology sectors. Many leading R&D centers are bursting with bright spark engineers, sharp-minded designers, and idea generators who make products and services come to life. However, this doesn’t mean that they can explain their product or service accurately or concisely.
Simply put, technical writers produce documentation to help the average reader understand how to use products or services. Few in our field attain fame for their writing, and those who do – like Ted Chiang, Kurt Vonnegut, and Amy Tan – are generally known for their non-technical work. Find out more about technical writing.