Last week we kicked-off Tuesday Tips with three great localization pointers from Donna, a senior project manager here at CSOFT. Moving forward, on every other Tuesday we’d like to follow up with our biweekly Straight from the Source series, where we pose a question to various members of the CSOFT family in order to give our readers a more intimate perspective on how we define ourselves individually within our organization.
This week’s question: How do you define a successful localization project? (All our readers out there, please feel free to weigh in with your own thoughts as well!)
Jayki, a project manager coordinator, says:
A successful project includes a quick turnaround and quality results. Client satisfaction is very important, but this cannot be achieved without good communication. Projects that stand out in my mind as successful are ones where we worked closely with the client to deal with issues together. I think complaints are also successful in a way because this leads to the future improvement of everyone involved.
Weiland, a senior project manager, says:
For me, I think there are two categories of successful projects. One is when there are no issues, no complaints, and no rebuttals. Everything and everyone operates smoothly. With projects where issues and complaints occur, success is when the team and the client are able to communicate effectively and well. Complaints are heard, action is taken and issues are resolved.
Success is a very big word, especially for large projects. I think real success is all about foresight: when a PM is able to see something that even the client might not see. Having the foresight to see potential risks and taking action. This is real success.
Tammy, the Director of MedL10N, says:
A successful project is one that is executed on time with zero deficits, and one that not only meets clients’ expectations but exceeds them. I also think a project is successful when we are able to look at it as an educational process and learn from it for future reference.
Philippe, our Executive Assistant for Sales & Marketing, says:
Success comes when the client is satisfied beyond expectation, when we are able to promptly fix any issues that arise, whether the client informs us to or not, and also when internal operations run smoothly.
So how do you define the success of a project? We’d love to hear about it, so feel free to leave a comment, or visit csoftintl.com!