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A lot has happened in the two weeks since the natural language processing wonder known as GPT-3 shook the AI world with news that Microsoft now has exclusive rights to begin developing applications with it. Sticking to GPT-3, there may or may not be any residual shock value in reports that the algorithm recently enjoyed a weeklong romp through Reddit boards undetected by its human company on the platform. Despite the chilling novelty of an algorithm impersonating humans unannounced, acquitting itself in online discussions is still par for expectations of GPT-3’s astonishing language generation capabilities, and more such tales of its feats will likely be a fixture of the news cycle to come.

Perhaps more interesting than what AI can do without our knowledge is the question of what AI can (and must) do with our informed consent, following news this week that public authorities in the Commonwealth of Virginia have begun efforts to responsibly implement a data and AI-driven approach to public administration and governance. Marking a potential inroad to addressing some of the deepest questions about how to account for AI’s impact on our quality of life, values, and societal relationships, Virginia’s push is fundamentally rooted in hopes that AI can help inform human decision making and supplement the government’s capabilities. AI may be sharing its views on Reddit, but it will not likely be replacing human governance in Virginia. On the contrary, it could generate new roles and responsibilities within government as communities across the state become stakeholders in how their data is handled, ultimately driving the need for communications enabling people to navigate a social landscape administered through data and technology.

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Outside of government, AI seems to be advancing steadily towards economic diversification in ways that may likewise enfranchise more people than it replaces. Even among experts, the sheer amount of knowledge distancing top computer scientists from aspiring professionals is generating a need for tools and systems that developers can use to meet the demands of production environments. AI itself has advanced in power, but the power of teams to deploy it may have catching up to do, again highlighting the human, communication-driven challenges of the shift to superhuman technologies. Tools like GridAI’s are in this sense akin products like Zoom and Webex, without which workers simply could not rise to the challenges of remote work.

Through stops and starts, the rollout of AI is now beginning to generate an entire sub-class of supporting technologies, and demand for human-focused communications is shifting from things like chat bots and towards things like eLearning solutions, user-friendly applications and user interfaces, and collaborative office tools. To help meet these needs for global stakeholders, CSOFT works closely with technology providers to deliver their products and services across borders and languages through rapid, accurate, and culturally-appropriate multilingual localization solutions. With our worldwide network of linguists and subject matter experts, CSOFT can help leaders in this emerging field translate their products for a broader range of users and enter new markets at the pace of technology today.

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