Hey all! Come on by and check out our fourth virtue for our Customer Service Week series. We’ve already covered focus, perception, and responsiveness. Today’s post talks about the virtue of (personal) innovation and how this can help you get ahead. Stop by and read all about it!
If you haven’t heard, it’s Customer Service Week at Simply CSOFT! Stop by to read all about the second virtue of customer service through a Taoist lens. Yesterday we discussed how a sharpened focus can lead to better understanding of clients’ needs. Today we will emphasize the concept of perception, and how service providers can alter their customer service approach to better satisfy their customers. Stay tuned for more virtues all this week!
Hey everyone! Stop by to check out part one of our week-long series on Customer Service! Our very own Jesse He introduces you to the five virtues of customer service through a Taoist perspective. It doesn’t get any better than that! Today’s virtue emphasizes focus — head on over to Simply CSOFT to read more about it.
What has happened to good service in America? In this blog entry, Matt Arney delves into the terrible state of American customer service versus the stellar customer service in Japan. He then opens up the doors for a discussion about what makes for good customer service in the localization industry. Stop on by and let us know what good customer service means to you!