We can become so focused on the insider experience of developing and marketing our great products that we lose sight of how customers experience them. If a customer has a poor interaction or feels frustrated with an interaction, they are unlikely to buy and even less likely to return to our products. Leveraging real customer behavior to improve customer satisfaction is the process called user experience optimization, or UXO.
CSOFT, a leading expert for technical communications in China, has worked with some of the country’s most successful companies, including Alibaba, Huawei, Midea, Didi, and more. Because of its successful, extensive, and diverse experience at providing seamless communications for all types of business, its technical communications team is able to provide insightful, industry-specific knowledge, and give proven answers as to the fundamental question: how do I make my brand go global?
CSOFT, a leader in the TC industry in China, hopes that you can join us at the tcworld China 2017 event taking place in Shanghai from May 8th to May 9th 2017. Attendees can expect to hear from various speakers representing different companies and institutions such as Huawei, Microsoft, Lenovo, Parson AG, Peking University, Tongji University, and many more.
While a good portion of international spending comes from North America and Western Europe, e-commerce sales are estimated to grow 44 percent in the Asia Pacific region in 2014. Many global companies are improving their outlook and strategy with e-commerce in an effort to get on top. Engaging in activities like adding more languages, localizing mobile apps and much more…
Rather than formatting with presentation to end-users in mind, structured documents give priority to grouping information together logically. When used in the right situations, it can make document contents easy to search, update, and reuse. However, many businesses will find structured documentation inefficient and not worth the trouble of implementing.
Darwin Information Typing Architecture, or DITA, provides a formidable toolset for creating and maintaining technical documentation across multiple products and services. DITA allows writers to consider each section in a document as one single unit, and allows writers to then edit individual units accordingly, eliminating the need to rework whole documents manually.
China’s role in the global economy is a powerful one, especially in the R&D sector where it continues to show steady growth. As a result, China is now strategically placed in a prime location, serving as a platform for global enterprises wanting to explore R&D opportunities within Chinese borders, and equally for domestic enterprises wanting to explore opportunities abroad.
A lot of companies have employees who can speak foreign languages to help review content after it’s been translated by the company’s translation provider, or LSP (Language Service Provider). If this is the case for your company, here are 4 tips to keep in mind.